Now that you have gotten comfortable From the trade showroom and are contented with your sales associate, you want to know about how well the quote, ordering, delivery and customer service procedures are handled. As a designer, what you will need the least is to be disappointed once you have made your layout and furnishing selections. So go through the full sequence of procedures from beginning to end and make confident that your projects’ design needs are being fulfilled after the sale.
Some smaller designs showrooms do not Have separate personnel to deal with office administration and hence the sales partner must be all things to all people. This situation is likely to bring issues to a designer who needs inquiries handled immediately. Since sales associates usually work on commission, their primary interest is in making sales, so delivery status and customer service go to the bottom of the to do pile. Be aware you will be kept waiting for replies if the showroom has inadequate personnel.
The best hdb hub showroom has a Totally separate office staff so as to offer the best service to their designer customers. Frequently these showrooms will have been in operation for several years and have had good continuity with their showroom workers. These workers have developed ongoing relationships with the designers that they service, and understand how important it is to operate fast and efficiently to offer the answers designers are searching for. Developing good personal relationships with the showroom’s service team is quite important to both the designer and the showroom. Mutual respect is much more likely once you have gotten to know each other.
Possessing the available personnel is key here, especially if you are placing orders for many distinct things, multiple design projects, and on a continuous basis. Remember to read the terms and Terms of sale, which are generally written on the rear of the sales order. Be certain that you understand this document before signing it. It is for the security of both parties.